That user is telling people not to sign up because they received a wrong charge, but they’re also pissed they’ll be temporarily prohibited from signing up again in the future. Others have voiced similar frustrations. People want to do their usual storming off, swearing “never again,” when a company does something wrong, but MoviePass is basically giving you money so you either put up with the failures or lose the service for an extended time. Oh, the app screwed up tonight? Did you already see one movie this month? Okay, well, you saved like five bucks already, so deal with it. It’s hard to argue with that.

MoviePass could do itself a favor by communicating changes more clearly so people don’t suddenly turn paranoid about the future of their movie theater renaissance. And users better get used to changes—until the company can bend theaters to its will and figure out a way to stop bleeding money on full-price tickets.