“Throughout our careers as officers, we have incidents that really, really touch our hearts and stay with you throughout your careers,” Sgt. Ron Elcock from the Tempe Police Department said at a press conference yesterday. “This is definitely one of those incidents that really is going to affect the police department for a long time, and the community will think about this for a long time.”

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Howato’s two children, a 2-year-old and a 4-year-old, are staying with family members, according to the Arizona Family news outlet.

So called “ridesharing” companies have come under fire since their inception over safety concerns, but those concerns have largely centered around the safety of passengers, especially since an Uber driver went on a killing spree murdering six people while picking up passengers in Michigan in 2016. The safety of drivers always seems to be a secondary thought, but they really shouldn’t be when these kinds of incidents in Arizona prove that being a driver for companies like Uber and Lyft can be a very dangerous job.

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Lyft did not immediately respond to Gizmodo’s request for comment. We’ll update this article when we hear back.

[ABC15 Arizona and Arizona Family]

Update, 1:45pm: Lyft finally sent the following statement but didn’t address any of Gizmodo’s specific questions:

We were shocked and deeply saddened to learn of this tragedy, and our thoughts are with the family and friends of the victims. The safety of the Lyft community is our top priority. The passenger’s account has been permanently deactivated and we are actively assisting law enforcement with their investigation.

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That’s the statement they’ve been sending around to everybody, for what it’s worth.