Steve Jobs's Entire "MobileMe Is Fail" Email

Illustration for article titled Steve Jobss Entire MobileMe Is Fail Email

Ars has decided to the release the full email Steve Jobs sent to Apple employees declaring that "MobileMe was simply not up to Apple's standards." There's actually not much you haven't already read, other than the additional admonishment that it "was not our finest hour." Granted, that probably means at least 20 more people were flayed than we originally believed. Here's the whole thing:

Team,

The launch of MobileMe was not our finest hour. There are several things we could have done better:

– MobileMe was simply not up to Apple's standards – it clearly needed more time and testing.

– Rather than launch MobileMe as a monolithic service, we could have launched over-the-air syncing with iPhone to begin with, followed by the web applications one by one – Mail first, followed 30 days later (if things went well with Mail) by Calendar, then 30 days later by Contacts.

– It was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software and the App Store. We all had more than enough to do, and MobileMe could have been delayed without consequence.

We are taking many steps to learn from this experience so that we can grow MobileMe into a service that our customers will love. One step that I can share with you today is that the MobileMe team will now report to Eddy Cue, who will lead all of our internet services – iTunes, the App Store and, starting today, MobileMe. Eddy's new title will be Vice President, Internet Services and he will now report directly to me.

The MobileMe launch clearly demonstrates that we have more to learn about Internet services. And learn we will. The vision of MobileMe is both exciting and ambitious, and we will press on to make it a service we are all proud of by the end of this year.

Steve

[Ars Technica]

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DISCUSSION

I initially had some issues with the calendar syncing correctly between Outlook and the MobileMe servers and how it looked on their web-based application, however it was resolved (I think it was mostly problem with the web app side). Syncing between my 1st gen iPhone, mail, contacts, calendar, and outlook has worked nearly flawlessly so far for me though and any problems I did have I think were side effects of the outlook syncing issues I was having. The gallery features for photos are great. One thing I wish it would do is use the gallery of mobile me to determine what photos to sync with the iPhone, but maybe it'll come in time.

The last week or two its been great overall though. Overall, while a bit rocky, I wouldn't call it a complete failure by any means. They aren't perfect, the problems have been resolved from what I can tell, and they've stepped up and taken responsibility for the flaws so far and adjusted their game plan to prevent them in the future. Name another company that does that as quickly and without weeks/months of run around first pretending its all in the public's imagination.