You’re not imagining things: air travel has gotten a lot worse. No checked bags, less and less legroom, charging for wifi when it costs the airline the same amount whether or not you use it — it’s all part of a strategy that experts call “calculated misery,” where companies make your experience more unpleasant on purpose to encourage paid upgrades.
But even in a generally despised industry, any frequent flier will tell you that some airlines are better than others. We’ve lined up the worst airlines based on the annual Customer Satisfaction Index from Statista, a market research firm that’s been running a survey on airlines since 1995.
Here’s the airline hall of shame, ranked from best to worst.
