United Airlines
Third place is a significant improvement for United. The company’s satisfaction score fell dramatically in 2017 after a gruesome viral video scandalized the internet. After a flight had already boarded, United demanded a 69-year-old doctor named David Dao get off the plane so an employee could take his seat instead. Dao refused, saying he had patients to attend to at his destination. He was then forcibly removed, allegedly knocking him unconscious in the process as security personnel dragged him off the plane by his arms in front of horrified passengers. Remember that? United would probably prefer you didn’t.
