After Outrage, Logitech Gives Free Upgrade to Owners of Soon to Be Obsolete Device

Image: Gizmodo
Image: Gizmodo

When Logitech decided to end support for its Harmony Link universal media hubs, customers were pissed. And rightly so, because despite the device being a little old (it originally debuted back in 2011), through no fault of their own, their devices would cease to function on March 16, 2018.


Originally, Logitech planned to only offer Harmony Link owners with active warranties free upgrades to its new Harmony Hub devices. But for people out of warranty—possibly the majority of Harmony Link users, as the devices were last sold in 2015—they would just get a one-time, 35 percent discount on a new $100 Harmony Hub.

However, after customer outrage, Logitech revised it plans and announced that the company will give every Harmony Link owner a new Hub for free. Additionally, users who had already used the coupon to purchase a new Hub will also be able to contact Logitech in order to obtain a refund for the difference in price.

However, Logitech is still not planning to extend support for the Harmony Link. The company says, “We made the business decision to end the support and services of the Harmony Link when the encryption certificate expires in the spring of 2018 – we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability.”

So while it sucks to see a perfectly fine device become obsolete due to licensing agreements out of consumers’ control, it seems Logitech is trying to do right by its customers. Although it would have been nice if Logitech hadn’t waited until after affected users cried foul.


Senior reporter at Gizmodo, formerly Tom's Guide and Laptop Mag. Was an archery instructor and a penguin trainer before that.


Peter still hates Kinja

I don’t know nearly enough about security certificates to say whether or not Logitech’s excuse (that the device basically sounds like it’s going to become extra hackable in 2018) is BS, but replacing it with an upgraded product seems like a totally legitimate solution.

Probably a more costly one than just fixing the existing product, but seems fair.