Birchbox: At Least Those Crappy Earbuds Are Cute!

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Birchbox! You are not making this very easy! I want to love you, I mostly do, but then you go and say something completely asinine about the quality of a product being of lesser importance than how cute it is, and I just can't.


Last week I wrote, with no small measure of excitement, about how Birchbox—the monthly mail-order grooming service for woman and recently men, too—had finally included a gadget in their women's box, rather than the usual bonus candy or snack samples. Because by the way women like—and use—tech, too.

I brought my bonus earbuds on the bus to DC this weekend and found them to perform not better or worse than the pair that came with my iPhone. But, Gizmodo-reader Miriam G-C wrote in to say that she had received a faulty pair and, disappointed, wrote in to Birchbox to communicate as much.

Below is Miriam's email to Birchbox, as well as the reply she received from the company's rep:

Fri, Jul 13, 2012 at 9:34 AM
Hi Birchbox,

The headphones I received in the July Birchbox do not work in stereo- only one ear has sound. I really like them and they're adorable, could I possibly get another pair?

Miriam G-C

Mon, Jul 16, 2012 at 11:07 AM
Hi Miriam,

Thanks for writing in and I apologize for the delayed response.
I'm sorry you're unhappy with the headphones this month. While we understand that these headphones may not be top listening quality, we thought it would be fun for summer to replace your regular white buds with a pop of color. Make sure to check out Glamour's perfect "getting pretty" playlist at




What I find worst about this whole thing is that she actually had a technical problem. One of the two buds didn't work at all. And they responded by saying, basically, "Yeah, that's how it's supposed to be." No, it's not, you PR moron, now let the customer speak with a grown-up.