Probably because they’re sensing the coming disaster of November 24th, the date when people can change providers and take their number with them, the cellphone carriers have come out with a voluntary consumer code that includes such provisions as a 14-day trial period for new service, accurate labeling of charges and fees on billing statements as what they actually are rather than hiding them as “taxes”, etc. It probably won’t be enough to prevent Congress from passing some kind of “cellphone customer bill of rights” though, since just about every single person we know with a cellphone (which is pretty much everyone we know) is pissed off at their carrier for one reason or another, and even politicians in Washington know how to capitalize on that kind of unbridled anger.
