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Motorola: Don't Panic. Your Razr's 'Bumps and Lumps' Are Normal

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Image for article titled Motorola: Don't Panic. Your Razr's 'Bumps and Lumps' Are Normal
Screenshot: Motorola US (YouTube)

Motorola released a whole slew of YouTube videos Sunday about its new Razr, a revamped throwback to its mid-2000s flip phone of the same name, in celebration of the phone’s pre-order launch. But with them came a disclaimer about the foldable phone: “Screen is made to bend; bumps and lumps are normal.”

Pre-sales became available today exclusively through Verizon at $1,499, though the phones won’t ship out until Feb. 14, according to Verizon’s website, and not on Feb. 6 as Motorola previously announced.

In a video titled “Caring for razr,” the company appears to preemptively temper users’ fears about having another Galaxy Fold situation on their hands. As a recap, for Samsung’s first swing at a foldable smartphone, “lumps and bumps” ended up being the first sign of an impending screen failure for several users.

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Motorola says that’s not the case with its Razr, though. The phone’s plastic folding screen apparently relies on a hinge engineered with more give built-in for durability. However, unsightly creases and, as Motorola put it, some “lumps and bumps” are more than likely going to crop up with use eventually, a trade-off for the material’s flexibility that no one’s quite figured out how to nix entirely yet. Though rumors about Samsung’s Galaxy Z Flip (or whatever it ends up being called) suggest the company’s opting for an “ultra-thin glass cover for the first time in the world,” which could very well buck the trend.

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The rest of Motorola’s how-to goes over a few ground rules for handling the Razr, such as avoiding sharp objects and screen protectors, wiping it down with a dry cloth when it gets wet, and if you’re going to put it in your pocket, for God’s sake at least close the thing first.

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In short, turns out that it was only wishful thinking when a Motorola executive specifically said of the Razr in a Verge interview that they weren’t “going to go out there and say, ‘consumers should be cautious of how they use the phone.’”

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Also please note, dear reader: Motorola’s disclaimer is only applicable to its foldable Razr phones. If you find lumps and bumps anywhere else, please consult a medical professional immediately.