The advent of the customer service bot
Listen, I’m not proud of it, but my interactions with SmarterChild in my teens gave way to the frustrating conversations I’ve had with digital customer service bots. You know the ones I’m talking about: they pop up when you’re on the shop’s page in the bottom corner and, like Clippy of yore, ask if you need help. Then, you reply to that bot asking if you can have help with an exchange, and it spirals from there.
There have been a plethora of customer service bots floating around the industry since the ‘90s, and they’re certainly not going anywhere. It also means that the new ones have passed the Turing Test enough to replace a job that’s one of the most grueling and psychologically affecting.
