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Apple Genius Bar: iPhones' 30 Percent Call Drop Is "Normal" in New York

Illustration for article titled Apple Genius Bar: iPhones 30 Percent Call Drop Is Normal in New York

How utterly shitty is the iPhone on AT&T in the New York area? The average iPhone drops 30 percent of all calls. And that's considered acceptable by Apple.

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Giz reader Manoj took his iPhone to the Genius Bar to have it looked at because it was dropping calls left and right, and AT&T swore stuff was totally kosher on their end, so he thought something was wrong with his phone. After doing a stat dump, the Genius showed Manoj that his iPhone had actually dropped 22 percent of calls.

The jawdropper: The Genius told Manoj that's actually excellent compared to most people in the New York area, where a 30 percent dropped call rate is the average. There was nothing Apple could do for Manoj. His phone was totally fine. Which means there's nothing Apple can do for rest of us.

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Ridiculous, and downright insulting. But, uh, if you pay $150 for this box it'll be all better. Excuse me while I go and puke. I'll call somebody and complain, but it probably wouldn't get through. [Thanks, and sorry, Manoj!]

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DISCUSSION

wirelessjoe
Gin and Panic

So because one Geinus Bar rep makes a statement on their WA, that makes it true, right? If I go to the AT&T store and get something printed out that says, "22% dropped call rates due to iPhone hardware shortcomings and is consistent with iPhone build specs) you'd post that front page too, right?

I'm not saying either scenario is true or false, because I can't, nor can anyone else except maybe the network engineers. But any excuse to whine about AT&T, right?

If only the infallible Apple deity had decided to partner with Verizon, everything would be just fine. Never mind that part of the reason Verizon is so rock-solid is that they don't allow any handsets that actually make significant use of their network, as evident by their refusal to carry the iPhone in the first place.