Now don't you all start MyXBoxSucksSoSendMeaNewOneBill.com, but if you piss and moan enough about all of the XBox 360s that exploded in your face, MS may send you a new one. Now on his fourth XBox 360, Chris Szarek singlehandedly alerted the world that the first shipment of 360s was full of bugs and overheating problems. The result of his forum-bitching and website-whining? MS sent him a new 360.
``Customer satisfaction is our highest priority, and we continue to do everything we can to take care of our customers,'' said Molly O'Donnell, group manager of Xbox global public relations at Microsoft. ``This unique situation provided an opportunity to exercise that commitment. We are happy to know that Chris feels taken care of and remains a fan of Xbox and Xbox 360.''
His current console hasn't broken yet, but it's only a matter of time, we suppose.
The Unluckiest Of Xbox 360 Owners? Chris Szarek's Breakdown Nightmare Is Microsoft's PR Nightmare [Mercury News via TheInquirer]