One of the guys from our Circuit City retrospective just sent us this, a scoreboard from the back room of one of their stores tallying the reasons why customers say CC sucks.
The winner by a long shot? Treated like crap. Of course.
Other good reasons: overpricing, not having things in stock (it's a liquidation, people) and not "we're morons/stupid". Not quite sure who the "we" in that last one refers to—employees or the customers.