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Facebook Says a ‘Configuration Change’ Is the Reason a Ton of Users Were Logged Out on Friday

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Facebook said the incident that logged out a ton of its users en masse was due to a “configuration change.”
Facebook said the incident that logged out a ton of its users en masse was due to a “configuration change.”
Photo: Carl Court (Getty Images)

Facebook users took Twitter and other social media platforms on Friday to report that they had, for no explicit reason, been logged out of the big blue app. Memes and the phrase “So Facebook” quickly popped up during the incident, which the company apologized for on Saturday.

Apparently, the massive sign out of an unknown number of people was due to a “configuration change,” the company announced on Twitter. It didn’t explain much beyond that. Nonetheless, Engadget reported that it appeared that the people who were most affected by the incident were iPhone users using the app version of Facebook. The outlet stated that many users that used Facebook’s SMS two-factor authentication were having trouble logging back in.


According to Downdetector, which offers real-time outage information on digital services, thousands of people reported problems with Facebook on Friday. By Saturday, the reports had decreased drastically. At the time of publication, 87% of the most reported problems reported were related to logging in.

Many users who found themselves in this predicament and used two-factor authentication were eventually able to log back in, but often had to wait a while before they received an SMS code. Some users had to upload pictures of their ID to regain access to their account, per Engadget.


Although Facebook affirmed it had fixed the incident on Saturday, some users were still reporting that they couldn’t login. In response, Facebook directed users reporting the problem on Twitter to its help center for further assistance. Curiously, on Twitter Facebook specifically directed users to an iPhone app help page, which could support the theory that it was an iPhone problem.


“On January 22, a configuration change caused some people to be logged out of their Facebook accounts,” Facebook told USA Today on Saturday. “We investigated the issue and fixed it for everyone earlier today. We’re sorry for the inconvenience.”

Gizmodo reached out to Facebook to ask whether it had any additional comment on the matter considering that some users are still having trouble logging in to their accounts.


“We are aware that some people are experiencing issues logging back into their Facebook account after last night. Individual login issues may vary, and we encourage anyone who may experience an issue to visit our Help Center for guidance on their specific situation,” a Facebook spokesperson said in an email, which included a link to its iPhone app help center page.

Update 1/23/2021, 7:00 p.m. ET: This post has been updated with additional comment from Facebook.