Tech. Science. Culture.
We may earn a commission from links on this page

Google Finally Provides Limited Nexus One Phone Support

We may earn a commission from links on this page.

Google has finally stepped up to the plate to offer a support phone line for Nexus One owners. It's a necessary move, given the volume of customer complaints, but it's also turned out to be a lackluster one.

Nexus One owners can call (888) 48NEXUS between 4am and 7pm PST to speak with a real live person. Unfortunately, though, they'll only be able to get information on the status/shipping information on your existing order. For technical support or repairs and returns, you'll still need to contact HTC customer care (1-888-216-4736). For billing/service support, you'll still need to contact T-Mobile (1-877-453-1304).


Google doesn't have to be its partners' keeper, and if I were a Nexus One owner I'd rather have Google support than not. But it's still got to be terribly frustrating to have three distinct places to turn when you've got a Nexus One issue. [Google via CNET]