Microsoft Responds to 54.2% Xbox 360 Failure Rate Claim, Doesn't Dispute It

Illustration for article titled Microsoft Responds to 54.2% Xbox 360 Failure Rate Claim, Doesnt Dispute It

Remember the Game Informer survey that found that the Xbox 360 has a 54.2% failure rate? Well, Microsoft has responded, and it didn't even try to dispute that fact.

Here's the response:

Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems. Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out.

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Just because they failed to contest the figure, however, doesn't mean it's legit. That Game Informer survey was of its readers, which is surely not a truly representative sample of all Xbox 360 owners. Those nerds surely play their consoles a lot harder than your average gamer. But still, it's telling that Microsoft didn't want to get into a numbers fight over the failure rate. After all, if it isn't 54.2%, what is it, Microsoft? It's not like them saying "No, it's not that! It's only 35%!" would be a great move. [TG Daily via Kotaku]

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DISCUSSION

Disputing the number isn't really in their best interests, even if 54% is probably near double the real-life figure. The fact is, their failure rate is way too high to be acceptable and everybody knows that.

If they came back and said "NUH-UH! IT'S ONLY 30%!!!" then they'd just look like jerks because 30% is still ridiculously high. There's no way they can convince anybody that their numbers are acceptable because they aren't.

They did the right thing by coming back and saying that they offer the best warranty in the business (and they paid through the nose for it, so they deserve that counter-point).

If they really want to play the numbers game they should point out that flat-out amazing 3% figure of people who had failed Xboxes and refuse to buy another Xbox product because of it. That's 97% of people who voted with their wallets that a catastrophic failure rate is worth the hassle just to gain access to the 360's game library.