Microsoft Valentine's Day Zune Delayed; Sorry Seems to be the Hardest Word

Illustration for article titled Microsoft Valentines Day Zune Delayed; Sorry Seems to be the Hardest Word

Those chaps at Microsoft promised a special edition Zune 80 for Valentine's Day, but the units have struck a delay and will not reach their destinations on time. That surely blows, but if your sweet was due to receive a Cupid red Zune 80, fret not. Microsoft is doing the right thing—they're refunding the cash, and shipping the Zunes for free regardless. Jump for the note they sent out to the lucky/unlucky customers.

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We wanted to provide you with an update on your order status. Due to some issues in our fulfillment center there remains a chance we will miss getting your Zune to you by February 14th. We are working hard to get your order to you as quickly as possible and we currently plan to ship your Zune within the next 3-4 days. Once your order is in transit, we will send you a shipping confirmation with a link for tracking.

Our goal is to provide a smooth customer experience for ordering, customization, and delivery. We sincerely apologize for not meeting that goal in this specific case. We will be refunding the entire amount of your order, which you should be able to see on your credit/debit card within 7-10 days. We hope you love your Zune and that you will accept our sincere apology.

If you have additional questions, please call 1.877.GET.ZUNE. For fastest service, press 5 then press 1 and have your order information ready.

The Zune Originals Team

To everyone who has profited from this turn of events: go and buy her a proper present, you Zune-loving cheapskate. [Ars Technica]

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DISCUSSION

@halfshaft:

Why the fuck are you not debating my main points and instead talk about a firmware update that's not even relevant?

Look, I didn't want to bring this up, but since you insist, I kind of have to. The sad fact about the "free" firmware update to the original Zune is that Zune 1.0 sucked, it got abysmal sales, and MS was ready to do everything it could to keep what little customer loyalty it had. Basically, MS admitted that Zune 1.0 was a failure, and tried to make up for it.

I'm not saying that's a bad thing; it's a great thing. If you were the type that actually tries to capture the essence of what I am saying, instead of trying to dismiss anything I say by pigeonholing me as some Apple fanboy, you might go back and see the good things I had to say about the Zune 2.0 and the free FW update. But you aren't and won't, and that's fine.

The thing with iPods is that, they've never been a failure; all iPods, and I mean every single line of iPods ever released, including the iPhone and the Touch, have been successes, some of them minor ones, the others simply grand slam successes. Apple has never had to make a once crappy iPod acceptable by giving away new functionality for free.

Is Apple being "good"? Well, no, they're not a fuckin' charity. They're corporate. But if you think, even for a nanosecond that, in contrast, Microsoft —- I mean, frikkin' MICROSOFT — is being altruistic with their free firmwares and free Valentine's Day special Zunes that you'll get some time after Valentines Day... well, let's just say that's idiotically naive of you.

Let me give you a counter example. Apple is by no means perfect. They fuck up a lot of things, too. Like the first AppleTV. Even the egomaniac Jobs admitted that AppleTV v1.0 was a failure, and they wanted to make up for it to retain their customers. So what do they do? They release AppleTV 2.0, and (get this!):

They give out a FREE FIRMWARE UPDATE to all v1.0 AppleTV owners to bring the functionality up to spec with v2.0.

Does that sound familiar?