Tech. Science. Culture.
We may earn a commission from links on this page

Survey: 97% of iPhone Owners Love Their iPhones; 55% Cite AT&T, Carrier Lock-In as it's Biggest Drawback

We may earn a commission from links on this page.

Here's a shocker of a survey from ChangeWave Research: iPhone owners love their phones, but they hate the network it's chained to. Are you listening, Apple?

Carton said that the latest ChangeWave survey, which polled nearly 200 owners of Apple's newest iPhone model, the 3GS, showed a "near-perfect satisfaction rating" for the product. More than eight of every ten iPhone 3GS owners said they were "very satisfied" with the smartphone, while another 17% said they were "somewhat satisfied."

...But the poll also revealed major dissatisfaction with AT&T, the lone mobile service provider allowed to sell calling plans for the iPhone in the U.S.

When asked to name their top dislikes about the iPhone, 32% named iPhone lock-in with AT&T, while 23% pegged AT&T's calling and data coverage, service quality and service speed. Both responses, however, came in behind iPhone battery issues, which was the No. 1 dislike.

AT&T's been trying hard to extend their exclusivity with Apple for another couple of years, but every survey like this that comes out has got to make it harder to justify. AT&T has been almost the sole source of bad press for the iPhone, and for a company so fanatical about controlling its coverage in the media that's gotta be getting old. [Computerworld]