Reddit users speculate the issue might have something to do with the phone’s GPS feature, and that it’s blocking any emergency line that uses the GPS system to provide location data to the operator.


OnePlus told Gizmodo that they’re working with customers individually to solve the issue, but it did not provide any details on the bug.

“We have contacted the customer and are currently looking into the issue,” a One Plus spokesperson said. “We ask anyone experiencing a similar situation to contact us at

Update 7/20/2017 8:12 a.m.: OnePlus told Gizmodo that it started rolling out a software update to fix the 911 bug on the OnePlus 5. The company said the update’s timing may vary by region, but that it encourages “OnePlus 5 users to download the update.” If you haven’t received a notification, check for the update by going to “Settings” and looking under “System Updates.”

[Reddit via The Next Web]