AT&T, Verizon and T-Mobile Stop All Note 7 Sales and Replacements After Reports of Further Fires [UPDATED]


Three of America’s largest wireless providers suspended their replacement programs for the Samsung Galaxy Note 7 this weekend following reports of “safe” replacement phones igniting. In separate statements, AT&T and T-Mobile announced on Sunday that they would continue to accept Note 7s to be exchanged but would only replace them with other devices. Verizon said much of the same thing, late Sunday night.

Since Samsung began its unprecedented recall of the smartphone in September, several replacement Note 7s have reportedly ignited, including at least three in the last week alone. Alarmingly, one Samsung representative allegedly sent a text offering to “try and slow” a customer down after he reported his phone catching on fire.


“Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Note7s,” said AT&T on their website Sunday. “Assuming the investigations complete successfully with no safety issues identified, our current plan is to resume exchanges with new Note7s at that time.”

Just hours later, T-Mobile also suspended sales and replacements, leaving Verizon as the only one of America’s three biggest carriers currently offering the phone. According to Android Central, sources say Verizon is preparing to release a statement.


In their announcements, both AT&T and T-Mobile urged customers to immediately stop using and power down recalled Note 7s.

Update 10/10/2016: Verizon has also suspended sales of replacement Note 7s.

In a statement, the company said:

Samsung is working with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. While the investigation is underway, Verizon is suspending the exchange of replacement Note7 smartphones. Any Verizon customer concerned about the safety of their replacement Note7 smartphone may take it back to the original point of purchase to exchange it for another smartphone. Verizon online customers may also exchange their replacement Note7 smartphones at Verizon stores.


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