An outage hit AT&T network callers on Tuesday, affecting calls to emergency services and users’ ability to send text messages.
Several regions reported the network issues, with police departments advising AT&T users that emergency services were unable to be reached in some areas. A spokesperson for AT&T confirmed the issues in a statement to Gizmodo.
“Earlier this morning some wireless customers may have been unable to connect to 911. This has been resolved and we apologize to anyone who was affected,” a spokesperson said by email.
The Minneapolis Police Department said Tuesday morning at 8:10 a.m. ET that it had become aware of the issue, providing an alternative number to reach.
“We are working with our service partners to fix this issue,” the Minneapolis Police tweeted. Police departments in Texas, Indiana, Alabama, Massachusetts, and states reported similar issues:
Approx an hour ago Minneapolis was made aware that AT&T is experiencing a 911 outage resulting in their customers unable to be directly connected to 911. The alternate number during this time for Mpls is 612-348-2345. We are working with our service partners to fix this issue.
— Minneapolis Police (@MinneapolisPD) July 2, 2019
URGENT NEWS: We're receiving reports that emergency dispatchers are having trouble receiving 911 calls from AT&T customers. We're told the problem is being worked on, but in the meantime please call 817-431-1515, 817-743-4522 or via the SirenGPS app, to reach us!
— Keller Police Dept (@KellerPolice) July 2, 2019
If you are an AT&T cell phone customer and need police/fire/EMS in NRH please use our direct line in to dispatch 817-281-1000. https://t.co/hEPFhLlbnA
— North Richland Hills City Hall (@CityofNRH) July 2, 2019
DEVELOPING: Law enforcement in multiple states say AT&T experiencing "nationwide outage" affecting 911 calls; Reports from North Texas, Illinois and Alabama; We're checking for updates here at the #LiveDesk @ATTCares pic.twitter.com/6hVxkHDyaF
— Dan Snyder (@DanSnyderTV) July 2, 2019
AT&T cellular is experiencing a 911 issue. If you need to reach 911 in Hamilton County, call 317-773-1282. Do not place test calls to 911. pic.twitter.com/mBiH6hCjXE
— Hamilton County Emergency Management (@HamiltonCoEOC) July 2, 2019
LATEST: More states reporting AT&T outage impacting 911 calls; Reports from North #Texas to #Minneapolis, Oregon, Washington, Michigan and others; @OKCPD officials tell so so far they've had no problems with 911 calls #LiveDesk pic.twitter.com/RxI703IQKR
— Dan Snyder (@DanSnyderTV) July 2, 2019
According to Downdetector, AT&T started having issues around 12:24 a.m. ET on Tuesday. Commenters reported having issues sending, but not receiving text messages. Issues reportedly hit users in Michigan, Texas, Florida, Ohio, Georgia, Massachusettes, as well as other states.
Are you or did you experience issues with your AT&T network on Tuesday? Let us know in the comments below.
