If you've never seen Garrett Murray's comical Adobe crash reports, do yourself a favor and check out this one at least. Before you overdose on a lethal combination of pills and broccoli. [ManiacalRage via Twitter]
I Picked up on this after my Premiere would crash. its crashes a lot. They want you to write your "problem description". Sounds like thats exactly what happened. The other day i wrote to them about how I was going crazy because someone kept calling my co-worker though she wasn't at her desk....It was a very accurate description of my current problem. It makes me smile to know that somewhere there is a tech support person reading this and laughing. I can relate. Extra points for including your email though...which this person didn't.