On Thursday, T-Mobile sent out an alert warning customers using the iPhone 6, 6 Plus and 6 SE not to download the new iOS 10 update due to “intermittent connectivity issues.” Once updated, the phones are reportedly losing their connections until they’ve been restarted—a solution T-Mobile CTO Neville Ray suggested as a temporary fix.
If you have iPhone 5SE 6 or 6+ & already updated to iOS 10 and see issues, temp fix is to restart your phone every time you lose connection.
— Neville Ray (@NevilleRay) September 15, 2016
According to the company’s official Twitter account, Apple is currently working on an update for the affected phones and hopes to resolve the issue “within the next 48 hours.” In the meantime, T-Mobile customers are using that same Twitter account to let the carrier know exactly how they feel.
Hang tight Vince! Apple will release an update no later than 48 hours! *JamieK
— T-Mobile (@TMobile) September 15, 2016
https://twitter.com/embed/status/776543852945608704
Too late, already installed it. I have to restart the phone often. #MagentaLife #Kevmojis for everything pic.twitter.com/g2dJ5mXrF8
— Steve Morton (@MortonTheSalt) September 15, 2016
https://twitter.com/embed/status/776580746144284673
oh no! We hate hearing when our customer's are not satisfied. Please shoot us a DM so that we can… 1/2
— T-Mobile Help (@TMobileHelp) September 15, 2016
Hey Aaron! Apologies on the timing. Rest assured that there will be an update within 48 hours! 📱 *BlakeT
— T-Mobile (@TMobile) September 15, 2016
If you're having any issues with your phone, you can power it off and then back on to resolve them! *MelindaR
— T-Mobile Help (@TMobileHelp) September 15, 2016
Oh my, this isn't the T-Mobile way at all! Please DM me so we can get this taken care of asap. #TeamMagenta *TinoB
— T-Mobile Help (@TMobileHelp) September 15, 2016
No worries! Apple is on the case and working on a fix to resolve this within 48 hours. If you're… 1/3
— T-Mobile Help (@TMobileHelp) September 15, 2016
To the credit of T-Mobile (and their social media managers), it’s not clear who’s responsible for the glitch, but the company is addressing even the most abusive complaints with remarkable composure. Still, it might be nice to let your customers know about a connection-killing error sooner rather than later.
Asked what was causing the error and whether it was seen in testing prior to the release of iOS 10, T-Mobile told Gizmodo they didn’t “have anything to add” to what the company’s executives had already said on Twitter.
