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Laptop Reliability Study: Asus and Toshiba Come Out on Top

Illustration for article titled Laptop Reliability Study: Asus and Toshiba Come Out on Top

New data from SquareTrade (one of the bigger warranty providers) says Asus and Toshiba have the least hardware malfunctions over 3 years, while one-in-four HP laptops are projected to experience problems. Oh, and crappy netbooks are worst of all.

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They say that sub-$400 netbooks are 20 percent more likely to fail in the first year. But no real surprises there.

Illustration for article titled Laptop Reliability Study: Asus and Toshiba Come Out on Top
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SquareTrade says it randomly selected over 30,000 laptops and netbooks covered by its warranty plans for the study. Brands with a minimum of 1000 laptops included Acer, Apple, Asus, Dell, Gateway, HP, Lenovo, Sony, and Toshiba. Accidental damage and software issues handled by the retailer were not included in the numbers.

Summary below, while the full report can be found at: [SquareTrade]

• Over 31 percent of laptops will fail in the first three years of ownership.
• Of these failures, two-thirds came from hardware malfunctions (20.4 percent) and one-third (10.6 percent) was reported as accidental damage.
• Asus and Toshiba were the most reliable manufacturers, with fewer than 16 percent having a hardware malfunction over three years.
• Netbooks are projected to have a 20 percent higher failure rate from hardware malfunctions than more expensive laptop computers.
• Manufacturers proved to be a more reliable determinant of reliability than the type of laptop and should be a greater factor in making a purchase decision.

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DISCUSSION

Brookespeed
Brookespeed

So if the big product from Asus is the EEE line, then these graphs say that if you get a 'good one' that's not instant garbage that it's going to be good. I like how it show how good Sony still is in the face of all the naysayers. I'm a little surprised at Lenovo. But as a household with two X61 laptops with one labeled IBM while the the other is labeled Lenovo, I can say that the one with the Lenovo tag seems a bit more creaky and flimsy. Yet the IBM had an HD failure at about 18 months. I think my next laptop with a red nipple will be from Sony. But that brings up another point, where's Fujitsu?! #laptops