T-Mobile Lets Furious Sidekick Users Ditch Their Contracts for Free

Illustration for article titled T-Mobile Lets Furious Sidekick Users Ditch Their Contracts for Free

T-Mobile's initial apologia to Sidekick users grieving their lost data was a joke. A month of free data service? To access what? Now they've manned up, giving affected customers something they might actually want: A way out of their contracts.


An exasperated tipster who just spent some quality time on the phone with an equally exasperated T-Mobile rep told us what he was offered:

• I'm released from the contract if I want (Yeesh, of course I better be. I can't believe I had to ask).
• I can get a G1 for $129 (not sure if that's the normal contract renewal pricing or not; doesn't sound like a great deal to me).
• They also suggested Blackberries etc, but I didn't get the pricing (since those are design disasters compared to SK or iPhone).

So to break it down, your options are to accept about $20 off of a G1, which you, an avid Sidekick user, probably didn't want anyway, move onto a BlackBerry (?), or to leave. Sidekick users are a dedicated bunch—there's a good chance they came to T-Mobile just to use a particular Danger handset—so I wouldn't be surprised if people take that last offer pretty seriously.

I also wouldn't be surprised to see some kind of official announcement from T-Mobile regarding how they plan on dealing with their angry mass of Sidekick subscribers, but it'll be interesting to see how this shakes out: Remember, even though these people all bought their phones and service From T-Mo, and therefore expect to be helped by their carrier, the actual data loss was Danger's (read: Microsoft's) fault. It's already clear that T-Mobile' is going to bear the brunt of the angry mob, but aside from getting very sternly talked to by their carrier partners, is Microsoft going to get out of this scot-free? —Thanks, guy!


did this only affect sidekick IIIs?

my sidekick II was unaffected. i never would have known there was an outage had i not read about it here the other day.

i still have all my contacts, my email worked fine, texting, phone use, browsing, etc...