Have you received an email about a free MyChart Medicare Kit recently? Don’t click on anything in that email because it’s definitely a phishing scam. Gizmodo obtained consumer complaints filed with the FTC, and it appears the scam has gotten much more popular in the past two months.
Dozens of hospital systems across the country have issued warnings about the scam in the past two weeks, which is made to look like it’s coming from MyChart. The software is made by Epic Systems and is the most popular patient portal in the U.S.
Gizmodo filed a Freedom of Information Act (FOIA) request with the Federal Trade Commission to obtain consumer complaints about MyChart-related scams. A total of 166 complaints over the past five years are on file with the FTC related to MyChart, though not all of them relate to phishing scams.
The subject lines to the current wave of scams often carry messages like, “Your MyChart Medicare Kit Awaits!” or refer to a “Senior Health Package.”
The complaints include the text of one scam email, which reads:
Dear Member,
Our records show that your account [redacted email] is currently eligible to receive the official MyChart Medicare Home Health Kit at no added cost to you. This comprehensive package is distributed as part of your annual wellness benefits to support daily home health monitoring. Because allocated inventory for your zip code is limited, unclaimed kits will be reassigned to the next member on the waiting list.
Notice: Unclaimed packages will expire within 48 hours of notice. This administrative notice was transmitted to [redacted].com regarding Medicare Advantage wellness allocations. To adjust your email communication preferences, you may unsubscribe here.
It’s the kind of thing that many people will immediately clock as a scam. But if you don’t have your guard up, anyone can get swindled into clicking on the links just out of curiosity. Especially since Medicare does actually send out a “Welcome to Medicare” package that includes a letter, booklet, and Medicare card when people sign up for benefits. It’s not something that anyone has to pay for and isn’t like a “kit” as in the screenshot below.
Reached for comment, Epic directed Gizmodo to online guidance it published about MyChart scams. Among its most important tips: If you entered credit card information, contact your bank and have the card replaced. If you downloaded or ran a program from a phishing site—or entered sensitive information into one—disconnect the computer from the internet and have it inspected by a professional before using it to access personal, financial, or work accounts.
We’re publishing some of the complaints below to help users understand the different kinds of emails that may be advertising a “free” Medicare health kit. They hopefully provide some additional context for what people should be looking out for.
“I paid it with my Mastercard.”
- Illinois
- July 2026
- Age: 70-79
I received an email purporting to represent mychart and offering a free ‘Medicare kit.’ Unfortunately, I failed to notice until later that the email address used had nothing to do with mychart. I answered a questionnaire about my use of mychart, and moved on to the point where I was asked to pay shipping. I paid it with my Mastercard. After I realized that this was not legitimate, I received another email for the same thing from a different email address, as follows: [redacted].com. This is an obvious scam if they are trying to sell me the same thing twice. Now they have information about my card, so I will have to change that, along with my passwords for the card and email.
“I am extremely upset and concerned that I am going to be a victim of medical/personal identity theft…”
- Minnesota
- July 2026
- Age: 70-79
Less than 1 hr ago, I received an email claiming to be from MyChart, my medical records, appointment scheduling app used by my health provider, Welia Health in Mora, MN. It was offering a free Medicare Kit if I took a survey regarding my experience with MyChart. I took the survey. It was then stated all I needed to do was pay for shipping. I completed the form, entered my CC info and hit send. A few minutes later, I checked my CC app to see it the item had been processed and saw that the transaction was listed as an animal/pet service. I immediately did a web search and read about all the scams pertaining to just what I had thought was a legit offer from MyChart. I am extremely upset and concerned that I am going to be a victim of medical/personal identity theft and am reaching out here immediately to get protection and assistance with how this horrific incident can be quickly and effectively resolved. Please contact me ASAP with help and what I need to do next. I am so grateful for your attention and all information you can provide me to protect myself.
“I know now it was a scam…”
- Oklahoma
- July 2026
- Age: 60-64
It was a give away for a free medicare kit. You did a survey of about 6 questions about the usefulness of My Chart Portal and then provided your info for shippiing and then you pay for shipping. I recieved a second email today saying i needed to provide my address and it went through the same questions and wanted me to pay for a kit. (again) I know now it was a scam, should have known from the begining.
“They then charge you the 9.95 and immediately try charging your card another 29.95 for another scam company.”
- Indiana
- August 2026
- Age: 50-59
The email was supposedly from My Chart, an app that gives you access to your medical information. The email stated that you will receive Medicare first aid kit for submitting a survey about My Chart then says you only pay for shipping of 9.95. They then charge you the 9.95 and immediately try charging your card another 29.95 for another scam company.
“It looked real, with the MyChart logo, offering me a free and ‘completely new’ Medicare Kit.”
- August 2026
I received an email, which I immediately suspected as fraudulent because the subject title was ‘Congratulations b(6)’ so I reported it as junk before opening it in my junkmail folder, just to make sure it wasn’t a legitimate email from MyChart. The email came to my regular inbox, not my junkmail, but my suspicions were confirmed since 1) it was from a gmail address, not a MyChart address, and there were 2 email addresses on the ‘To:’ line that weren’t me, but rather 2 email addresses I didn’t know [redacted] @comcast.net, [redcacted]@comcast.net). The email itself was an image, so I cannot copy and paste the text here, but it looked real, with the MyChart logo, offering me a free and ‘completely new’ Medicare Kit.
I am a MyChart user, but not yet a Medicare user, so this was obviously a phishing email trying to get me to click on their link/image to claim a kit that doesn’t apply to me and inviting me to take a survey as a valued customer. This so called Medicare Kit, however, is shown and later described in the email as a ‘premium first aid and medical-grade preparation kit’ not a kit about Medicare to be received upon filling out the survey. I didn’t click on anything, including the unsubscribe link, already reported it as junk to Juno and will delete it after submitting this report. Also, I will note that while perhaps unrelated, I received this fraudulent email after my Juno email account was behaving strangely, not pulling up my emails or other folders in Juno and mostly unresponsive, even after I closed it and updated my browser and reopened it once. It wasn’t until I reopened Juno again this morning that my Juno was working again and I received this sent yesterday, so technically I first encountered (opened) it today, 8/1/26 rather than yesterday 7/31/26.
“The emails come from various senders”
- Illinois
- August 2026
- Age: 70-79
I have received several emails pretending to be the MyChart health company asking me for personal information so they can send me a MyChart Medicare Home Health Kit ant no cost. The emails come from various senders which I assume are fraudulent. I included the latest sender info in the question above.
