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The Easiest, Most Trigger-Happy Way to Complain About Your Lousy Meal

Illustration for article titled The Easiest, Most Trigger-Happy Way to Complain About Your Lousy Meal

Leaving a nasty Yelp review seems practically pointless, now that there's an SMS service connecting cranky customers directly to a restaurant's owner/s and management staff.

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TalkToTheManager is a new subscription app service that allows restaurants to receive realtime text messages from complaining (or complimentary!) customers, as they dine.

After registering, the restaurant is given a unique TalkToTheManager phone number, which the service prints up on signs and stickers for the restaurant to display as encouragement for customer feedback.

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How it works

• A customer texts a comment—"ladies room is filthy, pls clean up!"—to the TTTM number.
• The customer's text is sent to both the manager on duty and the owner of the establishment.
• The manager will text back—"sry, will handle asap!"—if a response is warranted.
• The customer sees the response... and, if so moved, leaves a (ideally) positive Yelp review.

A great idea... that could be beautifully exploited by the trigger-happy prank-phone-call-lovers among us. [Product Page via FoodBeast]

Illustration for article titled The Easiest, Most Trigger-Happy Way to Complain About Your Lousy Meal
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DISCUSSION

Or you could just grow some cojones and talk to the manager in person. I think it's inmoral the way it tries to influence a persons opinion in order to garner a good online review by catering to their needs like that. If a mistake is made like the food being horrible or the waiters being nasty, no amount of "talking to the manager" anonymously will change that for you, your experience is already ruined.

I once had a serious problem as Costco and the manager brought me a slice of pizza, I asked her if I looked like a person that could be bribed with food.