Leaving a nasty Yelp review seems practically pointless, now that there's an SMS service connecting cranky customers directly to a restaurant's owner/s and management staff.
TalkToTheManager is a new subscription app service that allows restaurants to receive realtime text messages from complaining (or complimentary!) customers, as they dine.
After registering, the restaurant is given a unique TalkToTheManager phone number, which the service prints up on signs and stickers for the restaurant to display as encouragement for customer feedback.
• A customer texts a comment—"ladies room is filthy, pls clean up!"—to the TTTM number.
• The customer's text is sent to both the manager on duty and the owner of the establishment.
• The manager will text back—"sry, will handle asap!"—if a response is warranted.
• The customer sees the response... and, if so moved, leaves a (ideally) positive Yelp review.