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Verizon's Unsatisfying 4G Outage Explanation

Illustration for article titled Verizons Unsatisfying 4G Outage Explanation

If you're a Verizon Wireless customer with a 4G device, you may have noticed some coverage lapses recently. Three of them, to be precise, of differing magnitude and duration but all pretty darned inconvenient. But don't worry! Verizon totally has an explanation that will leave you feeling no better than you did before reading it.

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The main problem, according to the company's PR team, seems to be that Verizon is a "pioneer," and as such could not have foreseen the events that led to the outages. Much like, one imagines, the French fur traders of the 16th century could not have foreseen the dysentery, and bears.

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It gets more discomfiting from there; each network interruption had a separate root cause, and while each of those has been fixed, one might feel safer about future reliability knowing there was a single ailment that had been healed rather than several.

Verizon's 4G network is very, very good and fast and magical—when it works. But the company's built much of its reputation on the backs of consistency and signal strength. If they're fumbling in the 4G frontier, it's only a matter of time before one of its competitors picks up the slack. [Verizon]

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DISCUSSION

I consider myself a power user and have resisted the "smart phone" until recently. I have to admit, 3G is more than I need at this point. Power User = technically savvy and use a lot of data transfer per month. I have a friend with a Thunderbolt and it isn't all that different than when I'm on wifi, and I'm pretty much on wifi all the time.