What's Going on With Amazon's Nintendo Switch Pre-Orders?

Illustration for article titled Whats Going on With Amazons Nintendo Switch Pre-Orders?

The Nintendo Switch is out today—hooray! Unfortunately, some customers who pre-ordered from Amazon with a promise of launch-day delivery are getting the short end of the stick.

Advertisement

As you might imagine, people are pissed. According to a handful of reports on Twitter and Reddit, as well as a first-hand account from Gizmodo’s reviews editor Alex Cranz, as of this afternoon, some Amazon pre-order customers have been left without a tracking code for their Switch shipment. Instead, they’ve been relegated to a “preparing for shipment” status from Amazon.

Advertisement

Upon placement of her pre-order, our own Alex Cranz was told she’d receive her Switch by March 3rd. However, when she called Amazon’s customer service department, she was told by Ryan, a member of the customer service leadership team, that it was “unlikely” the device would arrive by the end of today. (This is despite the fact that her tracking status says the device is “shipping soon” and should arrive by 8pm today.) While her credit card hasn’t been charged yet, it has had a hold placed on it.

Advertisement

According to Ryan, the company had issues with its inventory. One user on Reddit was also apparently told that the company simply doesn’t have the stock to ship, and that consoles for American customers won’t arrive until March 7th at the earliest.

One Reddit user says that an Amazon Live Chat representative had this to say:

Thank you very much Okay, I’m going to be 100% honest with you because I don’t want to give you any false information. We’ve been receiving a lot of contacts about this issue. The problem is that all orders for the Nintendo Switch are being a little delayed since we still have not received any of them. We are still waiting and they are on their way to our facilities but we don’t have any further information I do want to make it up to you for this inconvenience though So what I can do is this. I can add a promo certificate of $50 to your account.

Advertisement

It’s important to note, however, that the information from customer service reps isn’t necessarily coming from Amazon itself, and that different representatives likely know different things. Moreover, not all Amazon pre-orders have had delivery issues; in fact, some customers in that same Reddit thread received shipping notification messages. Others also successfully ordered consoles through Amazon’s Prime Now app.

Regardless, it appears that there may well be something amiss, and at least some unlucky Amazon users will likely spend the weekend without their new consoles. Of course, we’ve seen this kind of launch-day fuckery before, and Nintendo itself is no stranger to console shortages, most recently with the NES Classic Edition (which is still difficult to track down).

Advertisement

We’ve reached out to both Amazon and Nintendo for insight into the apparent fulfillment issues, but as of press time have not received a response. We’ll update if we hear back.

Christina is a senior writer at Gizmodo.

Share This Story

Get our newsletter

DISCUSSION

reydelaplaya
reydelaplaya

My story has nothing to do with a preorder of the Nintendo, but still with Amazon though.

First a little backstory. I’ve been a Prime member for a few years now, and it’s been totally worth it since I live in the Caribbean. Shipping to here costs big $$$. I’d be willing to bet between the cost of my purchases and the cost of shipping, Amazon and I are probably balanced at $0 - if that makes sense. They’ve shipped me furniture... Furniture!! A 110 pound real wood beast of an entertainment center, two coffee tables, a chair, a replacement chair for that one because it was missing parts, and countless other smaller items - all shipped UPS Second Day Air!!! There’s no way I would’ve been able to afford shipping costs to get any of these items if I wasn’t a Prime member (especially with what UPS charges), so I’m totally cool with it.

But...

They’re mindnumbingly s...l...o...w... to get stuff out the door. Even that stuff I listed up there that came UPS still followed this pattern. Remember last week when it was announced here on Giz that the Sony MDR-V6 headphones were on sale for $22 off regular price? Well I ordered a set because they’ve been camping out in my ‘list’ for quite some time now, so I figured why the hell not. They were in stock when I ordered - bought from and fulfilled by Amazon. I’ve been stalled at ‘we’ve got your order’ last weekend and all through this week even up to the time I’m writing this post. They’re suggesting that they’re slated to ship next *next* Tuesday. Almost 2 weeks after I ordered.

So when you guys feel a little jilted by Amazon when stuff doesn’t get there within that 3-day Prime window, remember it could be plenty worse... you could be living on an island in the Caribbean, with warm tropical breezes, turquoise water lapping on palm lined beaches, and plenty of rum-kissed sunshine, but suffering, (almost dying) waiting two weeks for stuff you ordered from Amazon Prime. LOL