The FCC might be getting up in cellphone providers' collective grill, telling them what they can and cannot charge to customers who quit their service early. A proposal to them outlines some changes consumers want enacted, including free termination up to 30 days after signing a contract or 10 days after the first bill and pro-rating the $175+ fee depending on how many months you've been with the service (some do already). What's the upside for cellphone companies? They get let off the hook in state courts "where they are being sued for billions of dollars by angry customers." [CNN]
Have you seen that Sprint commercial with their new CEO Herman—I mean Dan—Hesse? Where he splooges all over the screen about a 'wireless revolution' because they have an 'everything unlimited' plan for 99.99? Like that's some sort of incredible concept, when other unlimited plans aren't much more. But then you look at the small print, and there's still a two year contract requirement, a $250 term fee, and I'm sure all sorts of other garbage attached. This company is hemorrhaging customers. How about doing something REALLY revolutionary, like letting customers join month to month, like cable does? and dropping ALL early term fees? That would really be a revolution.