Is Apple Refunding Users for Final Cut Pro X?

Final Cut Pro X, a re-imagination of how video editing should be or a botched release beyond any usable recognition, has certainly incensed its share of professional video editors. According to EOSHD, Apple may be refunding copies to placate them.

A user received this e-mail from Apple:

"Moving forward, I understand that you are not satisfied with the app "Final Cut Pro". I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final."


Another got a similar note from an iTunes support employee:

"Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated.

I'm sorry to hear that the apps "Compressor" and "Final Cut Pro" you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue.

Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the Visa card that appears on the receipt for that purchase."

Have any of you guys gotten a refund on FCP X? Let us know! [EOS HD via CrunchGear]


Nothing to See Here!

I'm not requesting a refund until they respond to all the complaints.

Apple aren't stupid*, I doubt they want to lose 49% of professional editors in the US (According to Wikipedia) so I trust them to bring out an update that will fix issues and bring back many of the useful tools. And for that reason, I'm not requesting a refund unless the update is a pile of shit.

Keep Final Cut Problem X** people until they bring out an update.

*I think this is a bad move however. If they don't give back refunds and push out a good update, people are going to stay.

**Until they respond, I'm going to be calling it Final Cut Problem, just thought I'd say. Oh and who was it that told me it would be good? I definitely remember making comments yapping on about how shit I think it will be just because it looks it. Then had people telling me it will be good. Wouldn't mind finding out their opinion.