RIM Responds to Global BlackBerrypocalypse (Updated: They're Wrong)

Illustration for article titled RIM Responds to Global BlackBerrypocalypse (Updated: They're Wrong)

You might have noticed BlackBerry service has collapsed for a lot of people around the entire planet. Two full days later, RIM's decided to say something about it: "We're working on it." Great!

RIM's CIO, Robin Bienfait, wants to apologize:

You've depended on us for reliable, real-time communications, and right now we're letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.


It's staggering to me that RIM has no clue, or isn't willing to admit, what's taken down their network around the globe. It's been two days, guys. At any rate, here's where BlackBerries of the world stand, according to RIM:

Europe, Middle East, India and Africa:
Email: alive
BBM: alive
Internet: dead

Canada and Latin America
Email: alive
BBM: delayed
Internet: dead

Email: alive
BBM: delayed
Internet: alive

Is this the situation for you? If not, let me know. [RIM]

Update: I've received messages from Canada and the US contradicting RIM's statement. Most damning? This one, from Washington DC—pretty much the BlackBerry capital of the free world:

Email & data are spotty at best… get a brief connection once every couple hours allowing me to get emails from a couple hours ago. Haven't been able to send anything out all day.

Whatever they're saying is bs. Shit is not working and it's hurting our business. Can't wait to make the switch on Friday.

Update 2: A South African reader's reported her BBM and internet connections are all completely dead.

Update 3: Another:

Internet: Dead
BBM: Dead
Email: Dead

UK Resident.

You can keep up with Sam Biddle, the author of this post, on Twitter, Facebook, or Google+.


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Funny - yesterday, the comments were full of people calling you guys liars for reporting on this. Vindication must feel nice. :)