Turbotax's Customer Support Robot Admits It's a Robot

Illustration for article titled Turbotaxs Customer Support Robot Admits Its a Robot

We've all wondered whether those internet chat support people were robots, but have we ever gotten them to admit that they were robots? Someone just did. [Consumerist]

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That is an interesting response. Can a software program running on a machine be classified as a robot? I am on the fence on this one, I guess it sort of fits definition number 3 (see below) but a beige box does not spring to mind when I think "Robot"

From Dictionary.com:

1. a machine that resembles a human and does mechanical, routine tasks on command.

2. a person who acts and responds in a mechanical, routine manner, usually subject to another's will; automaton.

3. any machine or mechanical device that operates automatically with humanlike skill.


4. operating automatically: a robot train operating between airline terminals.