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Here Are All the Samsung Devices Getting 3 Generations of Android Upgrades

One of the biggest advantages iPhones have over their Android counterparts is the number of years Apple devices receive regular software updates. However, while it isn’t quite the five years of support iPhones typically enjoy, Samsung is now committing to supporting many of its recent Galaxy devices with at least three generations of Android upgrades.…

Tech News Sam Rutherford Aug 18

Comcast Will Now Troubleshoot Your Gear, Too

Instead of focusing only on your connection, Comcast’s got a new service on deck that offers support for your laptop, gaming console, routers, and other equipment that contributes to your online experience. Xfinity Signature Support can be built into your monthly plan, or you can pay as you go. It’s only available in the Twin…

Tech News Brian Barrett Mar 9

Both Of Verizon’s LTE USB Modem Are Mac Compatible Now

Both the LG VL600 and Pantech UML290 4G LTE modems have Mac support now. [Verizon via Engadget]

Tech News Jason Chen Feb 10

Support Joao Silva, the War Photographer Who Lost His Legs to a Landmine

A few weeks ago, embedded with a patrol in Afghanistan on assignment for the New York Times, photojournalist Joao Silva stepped on a landmine and lost both his legs below the knees. He kept taking photographs the whole time. Silva stepped on a landmine on October 23, immediately suffering serious injuries to both his legs.…

Tech News Kyle VanHemert Nov 15

The Young and the Restless and the Tech Support Guy Who Wanted Nude Photos

Click to viewOh what a tangled web we weave. The local ABC affiliate in San Francisco is reporting a scandalous tale of misplaced nude photos, fraudulent laptop purchases, pornographic websites, and a Dell tech support guy—basically an internet soap opera. The gist of the story, as ABC tells it, is this: Tara Fitzgerald, a single…

Tech News Kyle VanHemert Jul 30

Pay More Attention to the Back of Your Monitor

Don’t rest your monitor on magazines, books and bricks—it’s an accident waiting to happen. Turn your 17″ Dell into a design feature with the Humanscale M2 Monitor Arm, which has triumphed at the 2010 International Design Excellence Awards. Beating over 1800 design entrants from 29 countries the M2’s spring-loaded, 99% recyclable poised frame won a…

Tech News Gary Cutlack Jul 14

Fear and Loathing On a Tech Support Call

A lot of people incurred the wrath of Hunter S. Thompson over his long career, and we can now add the “fools,” “bastards,” and “idiots” who worked at his local electronics shop to that list. Warning, the video is NSFW if you work with old people or humorless prudes. Take your average septuagenarian’s frustration with…

Tech News Kyle VanHemert Feb 12

Microsoft Beats Xbox to Pieces for Getting an RRoD

Nic H tells us that this is how his Xbox was returned after being sent to Nurse Microsoft. If that’s really true, then it looks like Microsoft is getting brutal on Xboxes that dare get an RRoD. Geez. What the hell is Microsoft using to punish misbehaving Xboxes? This thing looks worse than the one…

Tech News Rosa Golijan Dec 14

Dell Doesn’t Understand That a “Hard Drive For Laptops” Program Doesn’t Fly With Support Customers

So, this guy sends his laptop to Dell for repair and Dell sends him back a hard drive…just a hard drive in a box. So what’s the problem here? Last week I called Dell Technical Support about my Dell Studio 1537 Laptop and a DVD drive which was making loud noises and ejecting all cds.…

Tech News Sean Fallon Nov 2

Verizon’s Tech Support Repertoire Includes Punching You in the Face

This according to a young gentleman in New York City, who says that a Verizon support guy sent to fix his phone ended up fixing his face, with fists. In corporate speak, I believe that’s called “thinking outside the box.” Our young supportsman (not a word) hasn’t yet been convicted of a crime, and deserves…

Tech News John Herrman Aug 18

Bra Dryer is the Most Useful Device Shaped Like a Pair of Boobs Ever

Hey ladies, are you sick of air drying your bras and having it take forever? Me too! That’s why I totally love this BraDryer concept, which is specially designed for drying off your support garments. The great thing about the Bra Dryer is how unambiguously designed it is. No one will have any doubts about…

Gadgets Adam Frucci Feb 20

Turbotax’s Customer Support Robot Admits It’s a Robot

We’ve all wondered whether those internet chat support people were robots, but have we ever gotten them to admit that they were robots? Someone just did. [Consumerist]

Tech News Jason Chen Feb 13

Comcast Support is Watching You Complain On Your Blog RIGHT NOW

When Brandon Dilbeck wrote about how shitty his Comcast service was on his no-traffic Blogspot blog, he didn’t think anyone was watching. But this guy was. And when he received an email from Comcast support that directly addressed his specific problem shortly after his post went up, he understandably got a little freaked out. The…

Tech News John Mahoney Jul 25

Surprise! Psystar Tech Support Gets Off To a Shaky Start

One of our seven reasons for not buying a Psystar computer right now was their untested tech support. Well, one of our readers tested it, and turns out they should have studied a little more. https://gizmodo.com/7-reasons-why-you-shouldnt-buy-a-psystar-computer-right-386178 Received my “open computer” day before yesterday. Two immediate problems. First, the noise level was completely intolerable. Never heard…

Tech News Jason Chen May 2

Asus Eee PC Tech Support Seems Kind of Lousy

Everyone seems to love the EeePC‘s tiny body, but their tech support seems kind of lousy. Reader John purchased one, but couldn’t get it to work with his 2Wire router. When calling Asus support, he found out that not only does the Eee not work with 2Wire routers right now, but they don’t even have…

Tech News Jason Chen May 2

John Mayer Gets Apple Reply after Bug Report Jibba-Jabba

It looks like writing “John Mayer here” really works to get Apple’s attention when you report a problem. According to Steve Jobs’ fab guitarist, they got back to him directly only four days after he sent the bug report ramblings: https://gizmodo.com/steve-jobs-music-poster-boy-reports-itunes-problem-won-371671 …four days later, I received an e-mail from my manager saying that Apple was…

Tech News Jesus Diaz Apr 1

Apple Hasn’t Given Up on Time Machine AirPort Disk Support

If you kept up with our Mac OSX Leopard Liveblog, you might have heard that Apple pulled wireless Time Machine back-ups with AirPort disks at the last minute. If you were irritated by this development, good news may be on the horizon. According to an Appleinsider source, Apple is classifying the AirPort disk issue as…

Tech News Sean Fallon Oct 31

Microsoft Offering Vista-to-XP Downgrade Option to Anyone, Not Just OEMs

While many sites today are claiming that MS is only offering Vista-to-XP downgrade discs to OEMs, CNet Asia found out that Microsoft support will allow anybody with a copy of Vista Ultimate or Business to call and request a downgrade disc themselves, just like it says in the license terms. So there you have it,…

Tech News Blongo3 Sep 24

UK Ministry of “Defence” 2008 Grand Challenge for Troop Support Bots

In Summer 2008, Copehill Down in the UK countryside will be full of various military robots. The UK Ministry of Defence has organized a Grand Challenge, in which 14 teams will be competing with various types of robots that are designed to support ground troops. The designs vary from single robots to swarms of small…

Tech News Msparkes Aug 1

How to Expedite Geek Squad Issues the Consumerist Way

Giz readers (or their families) have probably had more than a few dealings with Best Buy’s Geek Squad, so that’s why we’re pointing you to this consumerist post on how to get stuff resolved. The Geek Squad CEO dropped them a line on how to get your service-issue complaint directly to him and other execs…

Tech News Jason Chen May 30

Support

Here Are All the Samsung Devices Getting 3 Generations of Android Upgrades

Comcast Will Now Troubleshoot Your Gear, Too

Both Of Verizon’s LTE USB Modem Are Mac Compatible Now

Support Joao Silva, the War Photographer Who Lost His Legs to a Landmine

The Young and the Restless and the Tech Support Guy Who Wanted Nude Photos

Pay More Attention to the Back of Your Monitor

Fear and Loathing On a Tech Support Call

Microsoft Beats Xbox to Pieces for Getting an RRoD

Dell Doesn’t Understand That a “Hard Drive For Laptops” Program Doesn’t Fly With Support Customers

Verizon’s Tech Support Repertoire Includes Punching You in the Face

Bra Dryer is the Most Useful Device Shaped Like a Pair of Boobs Ever

Turbotax’s Customer Support Robot Admits It’s a Robot

Comcast Support is Watching You Complain On Your Blog RIGHT NOW

Surprise! Psystar Tech Support Gets Off To a Shaky Start

Asus Eee PC Tech Support Seems Kind of Lousy

John Mayer Gets Apple Reply after Bug Report Jibba-Jabba

Apple Hasn’t Given Up on Time Machine AirPort Disk Support

Microsoft Offering Vista-to-XP Downgrade Option to Anyone, Not Just OEMs

UK Ministry of “Defence” 2008 Grand Challenge for Troop Support Bots

How to Expedite Geek Squad Issues the Consumerist Way

‘Good Omens’ Season 3 Is Still Just One Episode, Despite Being Called That

Steam Gaming Has Arrived on Apple Vision Pro, and It’s Unexpectedly Glorious

RFK Jr. Will Take on Joe Rogan for Podcaster Supremacy

The Spymaster’s Guide to the Secret Agencies of ‘Star Trek’

Uber Is Testing Driverless Volkswagen ID. Buzz Vans in Los Angeles

Cast Adrift, Meta Employees Have No Idea Who the ‘Token Legend’ Is Anymore

Microsoft Office 2024 and Windows 11 Pro Bundle Hits 76% Off, a Complete PC Setup for Less

You Can Add ‘Lamp That Folds Your Laundry’ to the List of Doomed Startups

Asus Zenbook A16 Review: Start Considering Snapdragon on PC, for Real

Aqara Thermostat Hub W200 Review: Almost Better than My Ecobee

HP Omen Max 45L Review: 4K60 Gaming Has Never Been So Easy

Ecovacs Winbot W3 Omni Review: Window Cleaning Robots Have a Long Way to Go

AirPods Max 2 vs. Bose QuietComfort Ultra Headphones (2nd Gen): Which ANC Headphones Win?

The Best Gadgets of March 2026

AirPods Max 2 Review: Still Ridiculously Expensive and Ridiculously Nice

DJI Osmo 360 Review: The Best 360 Camera for the DJI-Pilled

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