This according to a young gentleman in New York City, who says that a Verizon support guy sent to fix his phone ended up fixing his face, with fists. In corporate speak, I believe that's called "thinking outside the box."
Our young supportsman (not a word) hasn't yet been convicted of a crime, and deserves the benefit of the doubt, but the alleged victim's account of the scenario is pretty spectacular (that's him above, with the shiner):
"The guy essentially snapped. He cold-cocked me, hit me two or three solid shots to the head while my hands were down," said Isakson, a limo driver.
But surely Mr, Isakson was being a dick, or something, right? Right? Well, if you count asking an angry-seeming man for his ID before you let him into your house in Queens as being a dick, then yes. Back to the violence:
But things got uglier, Isakson said, when Benjamin squeezed him around the neck and pressed him up against the wall.
"He's prepared to kill me," Isakson said. "That's all I could think of."
Isakson said he broke free and ran down the stairs — fracturing his ankle along the way — to get help in his building's lobby.
For what it's worth, Verizon did eventually fix the problem, though they apparently didn't need to send anyone into Isakson's home in the first place. Service!
Also, it looks like all those "Verizon face punch" keyword ad buys have finally paid off for Sprint: