Why The Chocolate Phone Stinks On Ice

Illustration for article titled Why The Chocolate Phone Stinks On Ice

Greetings, kind-hearted readers. You know, the LG Chocolate, which I've been using for two weeks thanks to the folks at LG, is a pretty nice-looking cellphone—too bad the touch-sensitive buttons stop working at the worst possible time. Find out why after the jump.

Last night I was alone in my chamber watching news that John Terry was set to replace David Beckham as captain of the England national football team when I received a text message from a lady friend. Naturally, I wanted to stop everything I was doing in order to reply, but lo and behold, the touch-sensitve buttons didn't respond to—what's this?—my touch. Yes, the one task the buttons were designed to carry out could not be executed. Awesome.


If you're not familiar with the Chocolate, the touch-sensitive buttons are vital to the cellphone's operation: without them, you cannot place a call (you can receive a call, though), create a text message or do anything that requires you to use the "OK" button or the directional buttons.

This impasse lasted through the night and, thank Jupiter, the cellphone "fixed" itself sometime overnight. By the time I woke up this morning, the all-clear had been sounded and the buttons started to work again. Let this serve as a warning to the readers out there: don't be surprised if the Chocolate indeed melts in your hands.

LG8500 Chocolate [Verizon Wireless]

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I have had several problems with my LG Chocolate. My send button stopped working on my first one after I went through the issues with the continuous scrolling. I could receive calls, but not send them. I took it to Verizon 4 months after I bought it and they replaced it without a problem.

The second phone lasted about a year with limited problems until the screen just went white. Again, I could receive calls but not send them. I took it to Verizon and the girl showed me the moisture sensor and said that my phone had been wet. I told her that I have no signal at my house, so the phone stays in my purse, I charge it at work, and I maybe use 300 minutes a month. The only moisture the phone had been around was condensation from being near my drink in the cupholder and the wonderful humidity of the South. She replaced it.

The third phone lasted three months. I slid it open and the two peices were loose. I decided that it wasn't a big deal and I would just use it how it was. Bad mistake. It worked fine but within two days the two peices separated. It suprisingly still worked that night. When I took it to Verizon the rep told me that I broke the phone without even asking me any questions. When I explained to her that I used it while it was loose, she told me, "you should have brought it in then." Who has time to run to the mall everytime their phone messes up. I am paying them monthly for a service that is continuously disruppted by faulty equipment. The customer services reps on the phone couldn't help. The warranty department then let me know that I was dealing with REFURBISHED phones (Other people's broken turn ins) except the first one that I had. Verizon only replaces the phone with a new phone in the first 30 days and refurbished in the first 90 days. I didnt read the fine print and wasn't aware of this. So of course they sell faulty equipment.....it is your problem when it breaks. I am dissappointed in the unethical nature of this widespread problem. I have chosen to break my contract and go with a cell phone company that replaces the phone with a new phone in the first year. I am pretty sure that means they actually test what they are selling and replacements are rare!