Why Verizon Customers Can't Have Nice Things

Illustration for article titled Why Verizon Customers Can't Have Nice Things

Theorize all you want, but your answer's right here. From the horse's mouth: "Keep in mind that for Verizon Wireless, it isn't so much about the device as it is about the delivery."


These are the words of a Verizon spokesperson, who is apparently comfortable acknowledging that Verizon's entire phone-choosing strategy is based on a false dilemma: That somehow, having a good network makes it impossible to have decent handsets, and vice-versa. But if having great coverage doesn't actually prevent Verizon from selling any of the smartphones that people actually want, how do they make it seem like it does?

It's easy, really! Just combine a strict, long handset testing process, extreme caution about new handset technologies, and a history of intrusively modifying both phone software and hardware to maintain obsessive control over its devices, and voila! Boredom. [Gadget Lab]



As a Verizon customer for 7+years, I have come to terms with their shitty selection of fancy phones. My only peace of mind is that I have the coverage/signal ANYWHERE in the tri-state area. Hell, even the cave that is NinjaNY.

I'm paying for cellular service to make calls, not for the priviledge to switch to the next fancy handset every year. If I wanted a toy over an actual phone, I'd easily switch to the shitty network that is AT&T for the iPhone.

Not to knock the iPhone, I'd grab one if VZW offered it. :)