Outrage Prompts Time Warner To Drop Tiered Pricing Until We Can Be Educated

Illustration for article titled Outrage Prompts Time Warner To Drop Tiered Pricing Until We Can Be Educated

Score one for the consumer—Time Warner Cable has decided to temporarily shelve their tiered pricing plan in response to "unprecedented customer protests.

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In a statement released by TWC, Chief Executive Officer Glenn Britt explained the situation:

"It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption based billing. As a result, we will not proceed with implementation of additional tests until further consultation with our customers and other interested parties, ensuring that community needs are being met. While we continue to believe that consumption based billing may be the best pricing plan for consumers, we want to do everything we can to inform our customers of our plans and have the benefit of their views as part of our testing process."

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Apparently, the new plan is to roll out some sort of meter system that will help customers gauge their internet usage and, in most cases, realize that the bandwidth caps will not really affect them. As far as I can tell, there is no "misunderstanding" here. No matter how you break it down, it's pretty obvious that TWC customers are getting screwed. [TWC via DemocratandChronicle Thanks George!]

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DISCUSSION

I've got Cox, and fortunately they haven't started trying this. If they wanted to do a cap, I'd get ROYALLY screwed.

On average, I download AT LEAST 2-3 gig a month, and that's just on my PS3 when I want to check out demos. That doesn't include the legit digital copies of movies I'm d/l (Just bought Disney's Bolt, and the wife wanted a copy of it for her iPod - then there was Wall-E, Pinocchio, etc. that all had to be d/l for digital versions, each at 700 mb or better), and then the streaming I'm doing thru Hulu/NBC/ABC/FOX...And all of this is just on MY computer and PS3. It doesn't include any iPod Touch usage, my family's usage of their PSP/DS connecting through the WiFi in my house, and this is all LEGIT usage. Come on, TWC...If you think this is a great idea, you need to think this through better. Either enforce your current download caps that you have in your TOS and force people to upgrade (which, I'm sure, won't have a very positive effect with your customers) or do a price increase overall for your unlimited use internet.

Yes, people are going to grumble for the price increases. People ALWAYS complain about the price, and you're never going to satisfy everyone. But a pay-per-MB plan doesn't work. Time Warner Cable is a cable company, not a cell phone carrier, so don't try to use cell phone pricing for your cable internet service!