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Steve Jobs to Angry iPhone 4 User: "Calm down." "Relax, it's just a phone."

Illustration for article titled Steve Jobs to Angry iPhone 4 User: Calm down. Relax, its just a phone.

A BGR reader wrote an angry email to an engineer and Steve Jobs about the iPhone 4's antenna problem. Surprisingly, Jobs replied. And even while countless tests show voice and data problems, Jobs dismisses it all as "rumors". Updated


The angry email exchange comes after Apple acknowledged the problem publicly but sent guidelines to Apple support telling them to deflect the issue. After experiencing those guidelines talking with Apple Care, the BGR reader sent this angry mail to the support engineer with copy to Steve Jobs:


Original mail:

[Apple engineer name redacted],

When we spoke, you would not tell me that there is a fix for this phone?

A friend just sent me this.

I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don't tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. "Hey, I am going to go in the basement and continue my call. You can use my office on the 2nd floor so you can get a signal". You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan.

This is just sickening,

Steve Jobs' reply:

No, you are getting all worked up over a few days of rumors. Calm down.

iPhone 4 user:

I am really insulted… "Calm down"…. "rumors"… What arrogance. This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality.


Steve Jobs:

You are most likely in an area with very low signal strength.

iPhone 4 user:

Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a "low signal strength" in reality… all but apple campus and your house it seems? AT&T maps are a joke. I am in "excellent" to "good" coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.
Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not "isolated". I was a big fan. But I am done.


Steve Jobs:

You may be working from bad data. Not your fault. Stay tuned. We are working on it.


Steve Jobs' second reply, without BGR reader replying to the previous one:

iPhone User:

Retire, relax, enjoy your family. It is just a phone. Not worth it.

Update 1: BGR corrected their post, saying the last line was not from Steve Jobs, but from the reader in response to Jobs. Now it makes a lot more sense.


Update 2: A Fortune story cites an Apple "top spokesman" who claimed the emails are fake. There has not been any official Apple statement on the matter.

Update 3: BGR hasn't published any retractions, just screenshots with the full headers.



First, while I understand the frustration of this and other iPhone 4 users, his language is completely out of tone. But Steve Jobs' replies are not much better.


Not only his statements are contradictory, but they are patronizing. Much worse, they fail to truly acknowledge and address the reality shown by experts and countless iPhone 4 users.

I'm sure that, if Apple came out the first day to clearly explain what is going on, and how they plan to tackle the problem, they wouldn't have had this public backlash—including the incoming lawsuits.


One thing is true, however. It's just a f*cking phone, like I've said before. [BGR]


If you are experiencing antenna problems, you can sign the petition for a free solution.


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As an Apple fan, I find all of this disturbing. From both sides of the argument. Yes, Apple has a problem with the attenuation of the signal. Yes, it would appear that the device is failing at it's most important feature, the phone. I think users' problems are valid and need fixing. As far as not giving away the bumpers for free, I could make arguments for both sides of the argument. But I am not going to do that here. Yes, it is just a phone. But people lined up around the block to buy a device that essentially a first-run. Early adopters always are beta testers.

In my opinion, I think the reason they could not engineer a solution comes from the lost prototype. You can simulate real world conditions as much as you want in a lab. The real proving grounds is the "real world". After the lost prototype debacle, maybe Apple decided they could not afford the risk of losing another device. So they pulled the testers back to the lab. I feel there is a real possibility that this issue might not have come to light if the engineer had not left his tester in the bar. In essence, Apple released a product that was not ready for the masses. So who is to blame? Apple? Yes and no. The media outlets? Yes and no. The engineer? Yes and no (although overwhelmingly yes).

This was a failure on all fronts. Blame could be spread all around, but Apple needs to crank it up to 11. They are doing it right now, but they could admit there was an issue. That may smooth over many pissed off people. Will that happen? Only time will tell.