The FCC Wants to Stop You Being Shocked By Your Phone Bill

Illustration for article titled The FCC Wants to Stop You Being Shocked By Your Phone Bill

Most of us have had that horrible experience of opening a phone bill only to find that it's way, way more than expected. Fortunately the FCC has taken pity, and is now working with carriers to instigate a customer alert scheme to warn you about additional charges before they happen.

The plan is to send free alerts to your mobile—about voice, data, SMS, and international roaming quotas—first when you're nearing your contract's limit, and then another as soon as you exceed it. It's set to be rolled out in part by October, and then completely, across every US carrier, by 2013.

Illustration for article titled The FCC Wants to Stop You Being Shocked By Your Phone Bill
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The table on the left shows which carriers currently send out these kinds of alerts; in the future, the service should cover over 97 per cent of US customers. And what's great is you won't have to worry about setting it up—the scheme should roll out automatically. [FCC via PhoneScoop]

Image by Creatista/Shutterstock

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frankurd
Arggh! there goes a...snake a snake!

Don't people regularly check their usage? I mean, when you sign up, you know you are signing up for x minutes and y amount of data, it's your responsibility to keep an eye on that IMO.

That being said, I do agree that the overages charged are insane and unreasonable but the usage itself should be yours to keep track of. It's like complaining that you ran out of gas because you didn't bother to check your fuel gauge.