Time Warner Cable Support Trouble? Here's the Magic Password

This image was lost some time after publication, but you can still view it here.
This image was lost some time after publication, but you can still view it here.

We've had trouble with Time Warner Cable before, and will probably have it again, but next time we'll be armed with this helpful hint from our balls-to-the-wall compadres at The Consumerist. It appears that if you have the magic password, the drones at Time Warner Customer Support will bump you upstairs to the techies who actually know how to fix problems.

The magic word? "L3," referring to Level 3 tech support, putting you in touch with those anointed ones who can not only help you figure out what's wrong, but authorize a truck roll or give you a refund. If you recall, it took us a couple of weeks of going through Road Runner hell before we could talk to someone who could do this. Maybe someday they'll put these people on the first call instead of fobbing us off on those worthless louts whose only trick is to tell us to reboot the modem.


HOWTO: Get Actual Customer Support From Time Warner Cable [The Consumerist]

Share This Story

Get our newsletter


Perhaps my area is unusual, but Time Warner's blown me away (in a good way) here. Their service calls are on-time, free, they replace every bit of hardware at no cost, and solve every problem every time. They provide free cables (including HDMI), and will usually unhook and rehook every component with new cables whenever I move (even after I already set them up correctly with the cables I got from them the last time). The closest thing to a problem I ever had with them was when I switched web servers and their domain name servers weren't refreshed to reflect the change yet when everyone else's were. Eventually we learned they update only once a week, which is pretty slow, so I just used some alternate DNS settings until they did.