Block and his wife had already been on the phone for a good 10 minutes before he even started recording, so we can only imagine how he must have been feeling at that point. And honestly, we're amazed he managed to keep his cool as much as he did with what may be the most relentless customer service rep we heave ever seen. Some choice quotes from our tenacious representative:

And the clincher:

What's more, it's not like this is an isolated incident. Comcast (not to mention major cable monopolies in general) have a long, storied history of never letting go.

To all you future cord cutters out there, god help you. [@ryan]

Update 7/15: Comcast has released the following statement.

We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.