Comcast, a company so familiar with the public ire at this point that it basically courts it, has reportedly found a new trick to squeeze extra cash out of its customers by charging an installation fee when it is totally unnecessary.
Facebook is changing its tune when it comes to fees and fundraisers. The company announced in a blog post today that it will eliminate its “platform fees” for all personal fundraisers “in the coming weeks,” after charging users a 6.9 percent fee plus an additional $0.30 to run various types of personal crowdfunding…
In April, Verizon will begin charging its customers a surprisingly high fee if they intend to pay their monthly bill over the phone with a representative. It’s an overlooked practice that’s spreading among big telecoms and provides huge profit potential while eliminating needs for human personnel. All the while, those…
Over the past four years Patreon has grown to become the de facto funding model for independent creators online—a platform where supporters pledge small monthly recurring donations that better support an enduring career instead of the need Kickstarter or GoFundMe’s per-project setup fills. But an overhaul of its fee…
After the Consumer Financial Protection Bureau filed a complaint against PayPal today, the company quickly agreed to refund $15 million to customers it ripped off over the past few years.
Two people have filed a class action lawsuit in San Francisco over Uber's $1 "Safe Rides Fee." And shockingly, it wasn't because they got lumped up by their driver with a hammer. They just think it's a bullshit fee.
Verizon has announced that it will waive domestic voice and text charges for customers who were affected by Hurricane Sandy.
Spirit Airlines introduced the ludicrous concept of charging you for carry-on luggage two years ago. Apparently that wasn't terrible enough because now the airline says it wants to charge more than twice as much if you haven't paid for your bag when you get to the gate. Jerks.
Verizon's announcement that hey, no biggie, but they're going to charge you two dollars a month just for paying your bill online didn't just catch our attention. It's also apparently perked up a few ears at the FCC, where hopefully glorious, government-appointed justice will rain down on our carrier oppressors.
Paying for baggage, snacks, and other myriad things that used to be free is the best part of flying now. You really feel like you're giving back to the system, after years of selfishly flying for less. Good for us.
Not yet upgrade eligible but itching for a new handset? Things just got a little bleaker if you're an AT&T customer. As first reported by Android Central and confirmed by BGR, AT&T is increasing its off-contract early upgrade prices by $50 for all smartphones—including iPhone 4—and by $150 when purchased with a 1-year…
PayPal has taken its "microtransactions" system out of beta, now allowing all publishers of web content to charge tiny amounts of money for access to their content. It takes two clicks and PayPal will have five percent because it has you over a barrel. [PayPal via RWW]
Blockbuster's not doing so well, closing another 500 locations in an attempt to straighten its ship. The latest tactic? Bringing back late fees, which they ditched back in 2005 in order to compete with Netflix.
The New York Times' David Pogue has a great story condemning Congress for trying to outlaw exclusivity contracts instead of implementing changes in the cellphone industry that would actually benefit consumers. Down with those outlandish, unfair fees!
AOL tried to squeeze a little over $100 in fees from a customer for upgrades he hadn't asked for, hadn't approved, hadn't used and of which he hadn't even been notified. Unluckily for AOL, that customer is a professional writer.
Time Warner Cable's trial of charging people extra for exceeding a set download limit has been a success—they are taking it to four more cities soon, with a new tier that's higher than 40GB.
A tipster claims that Sprint has tacked on an additional .25 cents in administrative fees, which means that you can escape with no ETF (early termination fee) until January 31st.
Hey guys, it's that time of year again: Break out of your current Sprint contract without paying an early-termination thanks to a materially adverse change of contract. Our fedora-wearing cousins at Consumerist note that a 99-cent administrative fee increase per line going into effect Jan. 1 falls under that rubric,…
A California County Superior Court judge has just ruled that early termination fees from cellphone companies violates California state law and are illegal. What's this mean to you? Sprint Nextel has been ordered to pay $18.2 million in reimbursements to customers who already paid their ETF, and to stop trying to…
According to Ars, one AT&T attorney told the FCC yesterday that early termination fees we pay for leaving our contracts before the designated time are actually a great deal for us. His reasoning was that "ETF-backed term contracts give consumers the ability to lower their monthly charges and upfront handset costs in…
