warranty

Intel Extends Warranty for 13th and 14th Gen CPUs Amid Chip Debacle

Intel is extending the warranty of its 13th and 14th Gen chips after ongoing chip instability issues as a show of good faith to its customers.

New Cybertruck Owner Learns the Hard Way That Coolant Leaks Aren’t Covered by Warranty

The Cybertruck owner drove just 35 miles after picking up the new truck before it broke down during charging.

Samsung’s Galaxy Z Fold 3 is Cracking for Some Users

Samsung's Care+ plan could help alleviate your stress, but won't fix the real issue.

FTC Report Calls Out Manufacturers on Their Anti-Repair Bullshit

After nearly two long years of waiting, the Federal Trade Commission released its “Nixing the Fix” report on restrictions employed by manufacturers on product repairs. Folks, it does not mince words, saying there is “scant evidence” justifying the obstacles companies put in place to limit consumers’ options when it comes to repairs. The lengthy report…

Sony Sued For Not Honoring Warranty Agreements on Defective PS5 Controllers

Sony is facing a class action lawsuit over its reported failure to honor warranty agreements on PlayStation 5 controllers with obvious “drift” defects. In a complaint filed in the Southern District of New York on February 12, the Japanese conglomerate is accused of violating consumer fraud statutes and breaching warranty agreements related to the PS5…

Is AppleCare Still Worth It for the iPhone?

Following Apple’s big product announcement yesterday, the smaller, not-so-fun details are gradually coming out. Apple’s Upgrade Program is changing its prices and in a rare move, AppleCare+ will be getting more expensive when applied to the already pricey iPhone X. So, now we must ask ourselves: Is that extra coverage worth the increased cost? https://gizmodo.com/how-much-will-the-expensive-ass-iphone-x-cost-on-apples-1804641200…

Swelling Batteries Prompt Extension on Apple Watch Warranty

Apple is pretty great about honoring its warranties and even recently changed its policy on fourth generation iPads to allow for an upgrade if something’s wrong with the device. Now, the Cupertino computing giant is giving customers an extra two years of coverage in case that expensive watch face pops off. https://gizmodo.com/owners-of-the-fourth-generation-ipad-could-get-an-upgra-1794355088 It’s unknown just…

Sony Wants You To Conveniently Forget The Reason You’d Buy Its Handsets

The number one reason to buy a Sony phone? They’re waterproof. It’s pretty much the only thing that Sony consistently does better. And now, Sony wants to make sure you forget it. This week, the stalwart Xperia Blog noticed that Sony is significantly backtracking on its waterproofing claims. Simply put, Sony’s asking owners not to…

Over 153,000 iPhone users who were denied warranty coverage for water damage are in for a payout: Apple was just forced to officially settle a case which will see them pay out $53 million to those whose iPhone, iPhone 3G, or iPhone 3GS was affected.

Use This iPhone Case and Your iPhone Will Be Replaced if It Breaks

Though we still prefer to stay naked when it comes to the iPhone, here’s a pretty solid alternative for those people paranoid of shattering the fragile beauty that is the iPhone: Cellhelmet. It’s a case that not only protects your iPhone but will also pay for a replacement iPhone if your iPhone breaks. https://gizmodo.com/stop-ruining-your-phone-with-a-stupid-case-5880520 Sounds…

Asus Warranty Doesn’t Cover Damages In Case of Alien Invasion

If you have an Asus computer and aliens invade Earth, you are screwed. Their warranty doesn’t cover “space invasions.” Incidentally, space invasion comes before “abuse, neglect, in or use under abnormal conditions.” Here’s the section where it is included: Exclusions from your ASUS Warranty Extension Program including the WEP On-Site NBD Limited Hardware Warranty Service…

You Won’t Fix My Hard Drive Because I WROTE on the Label?

Almost no one reads the lengthy terms and conditions that come with nearly every piece of technology. But here’s a reason you may want to start: Toshiba is charging a customer over $400 to fix his friend’s hard drive because he wrote “X Faulty” on the label. Chris, a computer technician, determined that the drive…

Extended PSP Protection Plan Includes Accidental Damage Coverage

Sony’s just announced extended service plans for both PS3 and PSP, including an option that covers you if you “accidentally” crack the screen of your PSP. Or hurl it across the room in frustration. There are three plans available to extend your coverage either one or two years beyond the standard one-year warranty: • PS3…

Office Depot’s Laptop Glue Fix Fails in Predictably Epic Fashion

What’s the best way to fix a broken-off power port on an Acer Extensa? If you said “glue the sucker back in there,” you might just work in Office Depot’s repair department. You’re also, in that so-painfully-obvious-it-hurts-my-face way, real wrong. When Consumerist reader Scott sent his under-warranty laptop into Office Depot for a repair, he…

New Apple Patent Prevents You From Screwing With the Hardware

The latest patent from Apple reveals ways in which their products could be fitted with a simple label or tag that provides evidence of tampering. If the strip is compromised, it gives Apple leverage to void your warranty. Apple’s patent application notes that it is in the best interest of an electronics manufacturer to be…

ThinkPad’s $100 a Year Warranty Service is Actually Pretty Good

Boing Boing Cory relates this tale using his $100/year global support service for his Lenovo laptop and actually liking what eventually happened. Wha?? The Benjamin-a-year plan entitles the user to a service rep to come out next-day, no matter where on the planet you are—provided it’s somewhere reasonable, we’d assume. The tech guy came by…

DIY Fixes for the Palm Pre’s Unfortunate “Oreo” Effect

The Pre Oreo effect—as in, twisting an Oreo—is definitely an unwanted and unpleasant flaw some have experienced in the Pre’s hardware. Pre Central has a few DIY, probable-warranty-voiding methods to fix the problem. Though Palm or Sprint will likely replace a Pre with obvious wiggle, sometimes you just want to get your hands dirty and…

Apple Extends Free Graphics-Related Repair Offer For Older MacBook Pros

Before we had the great unibody fail-off of 2009, another batch of MacBooks began to falter on account of shoddy Nvidia hardware. Apple has extended their free repair offer on those laptops from two to three years after the date of purchase. From the support article: https://gizmodo.com/apple-confirms-failing-nvidia-graphics-cards-in-macbook-5061605 In July 2008, NVIDIA publicly acknowledged a higher…

Your Gadgets Don’t Break As Soon As Your Warranty’s Expired – Your Brain Is Just Wrong

Wired takes a look at the “phenomenon” of your gadgets breaking just after the warranty on them expire. A conspiracy? No. There are two components to this. One, manufacturers calculate with extreme thoroughness how long to make their warranties so they don’t have to repair a bunch of products for free. Two, it’s your brain…

Verizon Blocks Warranty Telemarketers, Receives $50,000

Those lousy auto warranty robo-dialers are finally going to stop calling Verizon customers as a result of the settlement of Verizon’s lawsuit against the two companies. https://gizmodo.com/no-my-warranty-isnt-about-to-expire-stop-f-cking-calli-5217171 Auto Warranty Services and Explicit Media (Voice Solutions) had both used auto-dialers to call Verizon customers, as well as everyone else, to offer them auto warranty insurance. Verizon…