Canceling Proton VPN takes a few clicks on its website and stops the renewal, while the paid features stay active until the period you’ve paid for ends. A refund is a separate request to Proton’s support team within 30 days of paying. When we requested one, the money was back in our PayPal account within two to three hours.
Proton VPN Cancellation Steps for 2026
- Sign in at account.protonvpn.com with your Proton account.
- Open Subscription in the sidebar and scroll to Cancel subscription.
- Select Continue, confirm the cancellation, and submit a reason.
- Contact Proton support within 30 days of paying if you want a refund.
Canceling Proton VPN on the Website
Sign in at account.protonvpn.com and choose Subscription from the sidebar. Cancel subscription appears below the invoice list. The box explains that the plan won’t renew, that its benefits last until the end of the subscription period, and that the account then moves to Proton Free. Select Continue and confirm.
Proton then requires a reason. Select one and click Submit. Proton doesn’t finalize the cancellation until the reason is sent. The same website steps apply to Windows, Mac, and Linux users, because the desktop apps don’t manage billing. Uninstalling the Windows app doesn’t cancel the subscription.
Canceling on iPhone or Android
Subscriptions bought through an app store are canceled in that store:
- iPhone and iPad: open Settings, tap your Apple Account name, then Subscriptions → Proton VPN → Cancel Subscription.
- Android: open the Play Store app, tap your profile picture, select Subscriptions → Proton VPN, and follow the cancellation steps.
Proton VPN Refund Policy
Proton VPN has a 30-day money-back guarantee, and refunds are requested through its support form or live chat. Proton’s terms describe the refund as covering the unused part of the subscription, and they allow a full refund on request. Proton can’t refund bank transfer or cash payments.
App Store purchases are refunded by Apple at reportaproblem.apple.com, and Google Play purchases through Proton support or Google. Proton lists these refund times:
- PayPal: one to two working days. Ours came back in two to three hours.
- Bitcoin: one to two working days.
- Payment card: five to ten business days.
- App Store: about five to ten days.
- Google Play: about three to five days.
What Is the Proton AG Charge?
Proton AG is the Swiss company in Geneva that operates Proton VPN, Proton Mail, Proton Drive, and Proton Pass. A charge under the same name comes from one of their subscriptions. The Invoices section on the same Subscription page lists each payment with its ID, amount, and date, so it can be matched to the statement.
What Happens After You Cancel
- Until the renewal date: the paid plan keeps working, including every server location.
- After it: the account moves to Proton Free, which has no data limit but fewer server locations. It’s one of our top free VPNs.
- Proton Unlimited: canceling it downgrades Mail, Drive, and Pass along with the VPN, so check your storage before the renewal date.
- Changing your mind: select Reactivate now on the same account page.
- Your account: canceling doesn’t delete it. Deleting the Proton account is a separate step in its settings.
Alternatives to Proton VPN
Proton VPN remains a strong privacy-focused VPN, and its full review covers why. For those switching, NordVPN and ExpressVPN address two Proton VPN weaknesses from our tests: speed loss on faraway servers and no Smart DNS for TVs. More options are in our Proton VPN alternatives guide.
NordVPN: Best for Long-Distance Speed
NordVPN kept more speed far from Europe: its Melbourne server measured 137.66 Mbps, compared to 101.53 Mbps on Proton VPN. SmartDNS covers smart TVs, and NordVPN offers an optional dedicated IP and full refunds within 30 days. The Proton VPN vs NordVPN comparison covers the rest.
ExpressVPN: Best for Simple Setup on Every Device
ExpressVPN took one to two seconds to connect on Windows, and MediaStreamer works on consoles and smart TVs through Smart DNS. A native Apple TV app is available too, and ExpressVPN refunds in full for 30 days. See the ExpressVPN vs Proton VPN comparison for more.
Summary
The cancellation happens on Proton’s website, and the money comes back through a separate support request within 30 days, fastest through PayPal. Proton Free remains an option for those who want a no-cost VPN. For a paid switch, NordVPN keeps more speed on faraway servers. Our best VPN rankings list more options.
FAQs on Canceling Proton VPN
What is Proton VPN's official refund policy?
Proton VPN refunds website purchases requested within 30 days of payment. By default, the amount matches the unused time, and Proton's terms let support return the full price on request.
Does Proton VPN have a 30-day money-back guarantee?
Yes, it covers card, PayPal, and Bitcoin payments made in the last 30 days. A refund request goes to Proton's support team.
How do you cancel Proton VPN in the Windows app?
The Windows app can't cancel a subscription. Website purchases are canceled in the Proton account dashboard under Subscription, and removing the app from Windows leaves the renewal active.
What is the Proton AG charge on a bank statement?
Proton AG is the company name Proton uses for billing. The charge covers a Proton VPN, Mail, Drive, or Pass subscription, and each payment appears in the account's invoice list.
How long does a Proton VPN refund take?
Proton says PayPal and Bitcoin refunds come back within two working days. Card refunds can take up to ten business days, and app store refunds follow Apple's or Google's own timing.
Does canceling Proton VPN delete the account?
No, the account stays open and switches to Proton Free when the paid period ends. Removing it completely requires deleting the account in Proton's settings.